Careers

Customer Service Representative (CSR)

Remote Sensing Products and Services - Customer Support
Location: Seattle, WA

The role of the CSR is to be a MicaSense Expert! MicaSense is a Seattle-based company, rapidly expanding to service a growing demand for its state-of-the-art multispectral imaging and data solutions. We strive to provide the highest level of technical support to our customers – responding to and anticipating their needs for an overall positive experience. The CSR will ensure our customers have the tools and support they need from the moment they receive their product. As the first point of contact for all the customer needs, you’ll handle everything ranging from basic hardware questions, more complex integrations into a wide variety of platforms, all the way to our cloud-based data processing and analytics platform. The best part? You’ll have the resources of field experts, scientists, and engineers – all in our office!

Responsibilities

•    Be the “go to” for all customer support operations
•    Open to working flexible hours to support our global customer market
•    Work both independently and with a team to resolve support tickets – ensuring response times are minimized, proper information and best practices are shared, and any follow up actions are completed in a timely manner
•    Troubleshoot issues related to our product integration with unmanned aircraft systems, mechanical integration, data transfer, and/or connectivity issues
•    Work with the Customer Support Manager to create technical articles for customer knowledge base and training programs

Essentials

We expect you to:
•    Have a minimum of 1 year of customer service or technical support; a technical degree is a plus
•    Exceptional written and verbal communication skills
•    Be flexible and have a positive and professional attitude to work well on a team
•    Know how to provide clear and understandable technical support for complex applications
•    Be a people person, connecting directly with customers on a continuous basis
•    Display an ability to troubleshoot and have strong problem solving skills

Benefits and Perks

  • Outstanding employee healthcare plan, 100% covered for employees
  • Parking options, company subsidized bus/metro passes, bike-to-work incentive programs
  • Excellent working environment in Fremont neighborhood, overlooking north side of Lake Union, with easy access to Burke-Gilman trail
  • Access to office full kitchen with complimentary espresso, drinks, snacks
  • Impromptu NERF gun fights and mini-drone races